About Us

Reno’s Biggest Little Cleaning Co.

We’re Reno’s favorite locally-based housekeeping service. We’re a highly-skilled team of detailed cleaners who take pride in what we do and how we support our community.

We offer local families in the Reno/Sparks area a variety of maid and house cleaning services. We happily offer routine housekeeping services as well as move-in/move-out specials. Additionally, we offer commercial business cleaning services.

About
Our Company

Reno’s Biggest Little Cleaning Company was founded in 2019 by local Reno mom and lover of cleaning Katie Harrington. Valuing her clients as family, Katie was determined to help her community by transforming one life at a time. She chose to do this by offering a new, fresh, happy home to the people in Reno and Sparks, NV. This was Katie’s inspiration. Her mission. And now, her ability to bless others and their homes remains the biggest blessing she had ever received!

Your home is one of the most important places on earth. And when it’s dirty and in disarray, it can weigh on your body, mind, and spirit. When you walk through the door of a freshly-cleaned home, you experience a renewed light that brings about an experience you’ll never forget. It’s relaxing. It relieves stress. It brings about nostalgia for better times. And best of all, you know that someone who cares about you has been there.

Reno’s Biggest Little Cleaning Company is not your average maid service… it’s life support. We want our clients to trust us. To get to know us. And most importantly, to understand how valuable our services are. We want them to feel like they simply can’t live without us. We want you to feel like you’ve just made one of the best decisions in life.

Reno’s Biggest Little Cleaning Company is exactly what it says it is. Providing the biggest and best cleaning services in the Reno/Sparks area. After all, it’s the little details that matter most. We founded this Reno housekeeping company on trust, honesty, and loyalty to our clients. Finally, conducting business and living life believing that “in truth, whatever is worth doing is worth doing well, and nothing can be done well without attention to detail.”

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About The Owner

Katie Harrington

Katie is the mother to an amazing and precious daughter who she has raised by herself since day one. She knows the importance of loyalty and dedication regardless of trials. She knows that she was put on this earth to take care of others. Her Grandmother was a house cleaner in the Reno area up until the day she went to heaven.

Katie knows that the passion for cleaning is truly a gift that runs in her family, as she is the third-generation house cleaner in her family. Her mission is to dedicate her life seeing families flourish, and that is what she does each and every day.

Katie Harington of Reno's Biggest Little Cleaning Company

How & Why I Started Reno’s Biggest Little Cleaning Company

I started Reno’s Biggest Little Cleaning Company after seeing a desperate need for a cleaning company that provided a personal touch, not just a clean home.

With every new client that I received, the desire to create a perfect experience for my clients only grew deeper because of my love for long-lasting relationships along with doing what I love to do most… serving others through cleaning.

FAQ

Frequently Asked Questions

Welcome to the FAQ section for the Biggest Little Cleaning Company in Reno!

As Reno’s trusted provider of maid and janitorial services, we’re committed to keeping homes and businesses clean, fresh, and healthy. Our team is passionate about delivering top-quality cleaning solutions that are customized to your needs, whether you’re looking for residential maid services, office cleaning, or full-scale janitorial services. We take pride in our attention to detail and the reliable service we provide to the Reno, NV community.

At Biggest Little Cleaning Company, we understand how important a clean space is for your comfort and well-being. That’s why we use eco-friendly products and the latest cleaning techniques to ensure your home or business looks its best. Our Reno-based cleaning professionals are fully trained, insured, and ready to tackle everything from routine cleanings to deep cleans and special projects.

We’re here to answer any questions you have about our maid and janitorial services and help you find the right cleaning plan for your needs. If you do have other questions, please Contact Us and we’ll help you out!

When I hire a maid, who will be cleaning my home?

Once you’re assigned your personal cleaner, you will typically have the same one each time.

We know that employee turnover is frustrating in any business, so we emphasize the relationship our cleaners have with their clients. This builds comfort and efficiency for us in our routines and comfort for you that you can always expect the same team member to handle your personal cleaning preferences.

Of course, people take vacations and things happen, but we do our best to stay consistent. If we do need to send another cleaner, you can expect another professionally trained, fully insured/bonded employee.

What should I do with my pets while the maids clean my home?

We love pets and our cleaners look forward to seeing them! However, if your pets don’t like strangers or are likely to be stressed out with new situations, you may want to keep them somewhere secure and out of the way on cleaning day. Otherwise, feel free to let them roam about your house as they normally would, as it is their home.

Please remember to let us know their name(s) so we can create a lasting bond with them as well. We frequently leave treats and we will be more than happy to give them one with your permission!

Do I need to "preclean" before the cleaners arrive?

For the sake of time effectiveness, it’s recommended that you pick up toys, laundry, and other daily items ahead of time. However, if that is a job you would like us to do, we can certainly do it for you as part of your maid service.

]Our professional cleaners know how to handle any home in any condition, as they go through training to learn how to provide the best service for any type of cleaning scenario. If you need help with decluttering and professional organizing we offer that as an upgraded service.

Will you be using my cleaning supplies and equipment?

Our professional housekeepers always come prepared and bring their own eco-friendly supplies and equipment to ensure your home can be cleaned from top-to-bottom and left sparkling! If you have allergies or sensitivities to cleaning supplies please make us aware so we can make other arrangements. Or, if you have a specific cleaner you’d like us to use, we can do that too.

Do I need to be home while you’re cleaning my property?

Most people choose not to be home while we’re cleaning or simply can’t work it into their schedule to be there. Not to worry!

Just tell us how to gain entry into your home. Leaving a key under the mat, in a lock box, or providing a code to the garage or front door beforehand is standard procedure. We will also be happy to turn off your alarm and turn it back on when leaving.

Our girls are very trustworthy and will be sure to secure your home upon our departure. If you would like to stay home until you’re comfortable with your personal cleaner, we welcome your company.

However, we do recommend that you be home the first time you meet your cleaner so you can familiarize them with your home and your cleaning preferences and let her introduce herself as your personal cleaner.

Should I tip my cleaner? If so, how much is customary?

Tipping your maid is always appreciated but never expected. However, it is a nice gesture and goes a long way to passing along a bit of gratitude toward the people who care for your home.

As with hairdressers or servers, anything from 10%-20% is customary, although any amount is welcome. You can include it with your payment or leave cash in a clearly marked envelope on the kitchen counter to bring an immediate smile to your cleaners’ faces.

Please note that we instruct our cleaners not to touch any cash lying around since it might not be intended for them. That’s why placing your cash tip inside a clearly-marked envelope or with a Post-It Note attached lets the cleaner know the money is definitely meant for them.

It’s also a thoughtful option to consider leaving your regular cleaning technician a bonus for the holiday season, at the end of the year, or for their birthday if you establish that type of relationship with them. Again, it’s always appreciated and we fully support your generosity.

Do you do laundry, wash dishes, or change sheets as part of maid services?

We can perform any cleaning task that you would like us to with the exceptions noted below.

Your personal housekeeper is there to take care of you and make your life easier. Because of the amount of time laundry takes, we recommend mentioning this when getting a quote so that we can find the best affordable upgrade option for you.

We don’t mind dishes and anything past 15 dishes is considered an upgraded service so please let us know if you would like to pay extra for that service. Changing linens and bed sheets are a part of the maid service and are offered at no extra charge.

If you desire your towels to be changed and swapped out for clean ones or bed sheets to be changed, please leave them on the bed to be stripped and made or on the side table next to the bed. We will put the dirty sheets neatly in your laundry room for you to wash.

How do I pay for your services?

In order to book your first appointment you will need to place a card on file. This can be done over the phone or through our secure email link. Your maid service visit will be charged to your card once it has been completed.

What if my maid misses something we had agreed upon?

We offer a 24 Hour Clean Guarantee. If your cleaning technician misses a spot or something you felt should have been cleaned, please notify us within 24 hours and it will be corrected for no additional charge.

Your satisfaction is our number one goal and priority. We always make sure to correct our mistakes no matter how big or small it may be.

Is there a contract to sign or long-term commitment for cleaning services?

For residential homes, there are never any contracts to sign. If you are on a regular cleaning schedule and wish to cancel our services, we ask for at least a 2 week advance notice so that we can assign a new schedule to your past cleaner.

Is there anything you don’t clean?

We do not perform the following cleaning tasks:

· Highly valuable or fragile collections such as figurines, china, or antiques (items that could not be easily replaced)

· Carpet cleaning above and beyond vacuuming

· Move furniture or large appliances

· Cleaning up after your pets or scooping litter boxes

· High cleaning above 2 steps on a ladder

If you need assistance with services we do not offer, we have a network of professionals that we have tried and tested in a number of different service areas. We’re happy to provide recommendations for those we trust to serve our clients best.

What if I need to cancel my initial cleaning?

We require a 48-business hour notification to skip, move or cancel your cleaning. If we receive less than a 48-business hour notification, a late cancel charge of 50% of your minimum quote amount will be charged to your credit card.

If we receive a cancellation notification after 4:00pm the day prior to the cleaning or the same day of the cleaning, the full price of the cleaning will be processed. Please note our offices are closed Saturday and Sunday and all major holidays.

What if I need to cancel or request a skipped cleaning for recurring service?

We require a 48-business hour notification to skip, move, or cancel your cleaning. If we receive less than a 48-business hour notification, a late cancel charge of $50 will be charged to your credit card. If we receive a cancellation notification after 4:00 pm the day prior to the cleaning or the same day of the cleaning, the full price of the cleaning will be processed.

Please note skipping your cleaning will increase the fee to the next pricing tier due to the time between appointments. (Ex: A biweekly skip will be assessed the next cleaning at the monthly rate since the time between cleanings is 4 weeks rather than 2 weeks). Please note our offices are closed Saturday and Sunday and all major holidays.

Scheduling with Reno's Biggest Little Cleaning Company

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Schedule Your Cleaning Service

Tired of having a dirty home or business? Are you ready to get your clean on? Good call!

Reno's Biggest Little Cleaning Company is ready to get your home or business looking amazing... and keeping it that way too!

Contact us now to schedule your Reno/Sparks cleaning service and let us take control of all the big and little cleaning tasks that are stressing you out. After all, you've got a life to live and better things to focus on!